Help Center - Ordering Products

How do I place an order on mcmelectronics.com?

Placing an order on mcmelectronics.com is easy. Follow these steps:

1. Search for the items you need. When you found the product you need, add it to your shopping cart.
2. Click checkout at the top right corner of the site to begin the checkout process.
3. Complete the required information in the shipping and billing sections.
4. Place your order by clicking "Submit Order" on the Review Order page.

How do I add an item to my cart?

If you have found the item in search results, enter the quantity you'd like to purchase and click the "Add to cart" button. If you're viewing a part detail page, enter the quantity in the buy field and click the "Add to cart" button. You'll be taken to the cart, where all of the items you have added will be present.

How do I delete an item from my cart?

In the shopping cart, check the box next to the item you want to delete and click "Remove" above the list of items.

How do I tell if inventory is available for a part?

Stock status is also displayed in search results, on the product page and in the shopping cart. We do not disclose our actual stock level, however if you add a quantity to your cart that is higher than our stock level, you will see a "partial stock" warning that will disclose exactly how many are available.

What is a product lead time?

We don't stock certain products because of size or limited demand. For these products, we will show the typical manufacturer lead time. The lead time is based on the number of business days that it will take to get the product in our warehouse. If a product has a lead time of 12 days, we expect the product to arrive at our warehouse in 12 business days. The item will generally ship on the following business day.

What does it mean when a part is back-ordered?

Occasionally, demand for certain parts is so great that industry-wide shortages emerge and we are temporarily unable to keep them in inventory. In that situation, we will advise you of expected waiting time for delivery and offer substitute or similar items as an alternative.

Are all of your products available online?

Our online database stores information for the most popular products. In addition to the products listed in our online database, we have access to millions of more products from over 300 manufacturers. If you can't find the product you need on our site, call 1-888-235-4692. We can find the product you need.

What is a special order item?

A special order item is a product not found in the catalog. We'll do our best to locate the product as a service to you. Special order items may be subject to minimum quantities and/or special handling charges. Shipment will be made via your preferred shipping method the next business day once received from our suppliers. Special order items are sold on a non-cancelable, non-returnable basis. Prices are subject to change without notice.

What is the handling fee?

A handling fee of $4.99 is charged to web orders that choose a collect shipping method. This is an MCM handling fee and is in addition to any COD fees charged by the carrier.

How do I enter a source code?

Add a source code to your order by entering it in the shopping cart next to "Enter Promo/Source Code(s):" and clicking "(apply)". Source codes that are applied to your order are listed below "Enter Promo/Source Code(s):".

How do I view my order?

View your shopping cart by clicking on the "Checkout" link at the top right of the website.

After you have placed your order you may view your order two ways. If you're logged into your account, you may click on "My Account" at the top right of the website. Once in My Account, click on "View Order Status" under "Orders". Enter your web order number and click refine.

If you do not have an account at MCMElectronics.com, click on "Order Tracker" at the top of the website. Enter your web order number and email address to view your order.

If you need further assistance, email talk@mcmelectronics.com or call 1-888-235-4692.

What type of order confirmation will I receive?

We will send an order confirmation to the e-mail address you provided us after your order has been placed. To view your entire order, see How do I view my order?.

I don't see orders I placed by telephone or fax.

Order history only displays orders placed on the mcmelectronics.com website if you have registered and placed at least one order via the web. Once an order is placed through our website, all your future orders will be visible in your order history, regardless of the how you placed the order.

Can I save my shopping cart and complete my order later?

Yes. When logged in, in the shopping cart, you can save your cart by clicking "Save Shopping Cart". You'll be taken to your account where your cart has been saved. The next time you log in, your cart will be available in your "Saved Shopping Carts".

How do I buy the items in my saved cart again?

Go to My Account and access "Saved Shopping Carts". Find the cart that contains the items you want to purchase. Check the box to the right of the item or cart and click "Add Folder to Cart". The items will be copied into your current shopping cart.

How long will my saved carts be stored?

We'll store your saved carts indefinitely.

How do I delete a saved cart?

Go to My Account and access "Saved Shopping Carts". Find the cart that contains the items you want to delete. Check the box to the right of the item or cart and click "Remove".

Why do I need to log in to save my cart?

We need to link your cart to your username so that you can retrieve your cart at a later date.

Why do I need to register to save my cart?

We need some basic information about you to save your cart. Once you are registered we can associate your account to any saved carts.