MCM Electronics

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Help Center - Ratings and Reviews

  • Introduction to Ratings and Reviews

    Looking for recent reviews of us? Check out our reviews and testimonials page.

    MCM has now enabled you, the customer, to rate and comment on all products on mcmelectronics.com. We feel that your feedback as a customer is very important not only to us at MCM, but to other shoppers. We frequently weigh product feedback when selecting new products to sell, and when discontinuing the sales of products. In many cases, we pass this feedback on to our suppliers who take it into consideration when revising products.

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  • Rating a Product

    To use this feature, simply browse to a product you would like to rate. The product can be reached by searching, browsing, or simply clicking on the product in your confirmation email or order details in your account. The "Product Reviews" panel is shown on every product page on our site. It is located below the product photos and description. You may see ratings and reviews from other users. At this time, only logged in customers are able to rate and review products.

    Log In to rate...

    If not logged in, the text 'Login Here to rate and review this product.' will be displayed. Simply click this text to visit the login page. Upon logging in, you will be returned to the product page you came from.

    If you're already logged in, the text 'Click here to rate and review this product!' will be displayed. Click this link to visit the ratings and review page.

    Once on the ratings and review page, you're able to rate the product on two criteria: Features/Quality and Value for money. One signifies poor, while five signifies excellent.

    Below the rating buttons are the review fields. Feel free to review the product and click 'submit all', or, simply choose to submit your rating only by clicking 'submit rating only'.

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  • Why does the product page show stars, but no ratings are visible?

    Users are able to only rate an item. Not all users chose to rate and leave a review. If an item only shows stars, this means a user or several users have rated the item, but not reviewed it.

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  • Why can't I rate or review an item?

    Every user is able to review any item once. If you have only rated an item, you may update your current rating by submitting another rating or submitting a rating and review. We only require that you be logged into your MCM account to rate products.

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  • Why isn't my review showing on the website?

    Once you submit a rating, it will immediately be reflected in the product's overall rating. If you submitted a rating and review, the review will need to be approved by MCM before either displays. Due to the nature of reviews, we choose to moderate all reviews that are submitted on the site. We make every effort to approve reviews throughout the day on weekdays, and when possible on weekends.

    We feel very strongly that customers at MCM should be able to voice their opinion. We make every effort to be fair and unbiased towards submitted reviews. In certain circumstances, we are inclined to not approve reviews. This is usually due to a lack of relevance in the review or for another reason sited in our guidelines.

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  • Ratings & Review Guidelines

    All submissions are moderated. Please read the Ratings & Review Guidelines below to ensure your submission is acceptable.

    MCMelectronics.com gives you the ability to rate and review our products. We welcome your feedback on the many products we offer online and your review can help others make informed decisions. Please keep the following in mind when writing a review:

    1. Use your personal experiences. Your review can be about specific features or experiences you had with the product.
    2. Be detailed. Tell other customer what you used the product for and how it worked for a specific project.
    3. You can always compare products with other products of a similar type. If you like a different product better, let the MCM community know about it!
    4. Include all relevant details about how you used the product(s) for specific projects. For example, let other users know what type of cable you used, why it was better or why something didn’t work.

    What to avoid when writing a review

    There are a few rules to keep in mind when reviewing products.

    1. Do not use offensive or vulgar language.
    2. Do not insult other customers. Your experience may be different from other customers’, but everyone is entitled to their opinion.
    3. Include more than one word in your review. Details about your experience are much more useful.
    4. Do not reference other reviews. We want to hear about your experience.
    5. Personal information should not be included in the review. Address, phone numbers and URLs should not be posted in your review.
    6. Make your review legible. Using the correct punctuation and case makes it easier for other customers to read.
    7. Try to avoid references to availability, prices, and shipping as they are subject to change.
    8. Contact us if you see any mistakes that need to be addressed.

    Any Review that does not abide by these guidelines will not be posted at MCMelectronics.com. Ratings are available and displayed immediately. Reviews will be reviewed by an MCM moderator and released or removed within 24-48 hours.

    All reviews, comments, feedback, suggestions and other submissions submitted to MCM on this site shall be and remain MCMelectronics.com’s property. MCMelectronics.com will own exclusively all rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. MCMelectronics.com will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. MCMelectronics.com is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam". By submitting ratings or reviews, users agree to be 18 years of age at the time of submission.

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More Questions?
If you can't find the answer to your question, e-mail us at talk@mcmelectronics.com or call 1-888-235-4692 for a service representative.